Turning Edge Solutions brings new cutting edge technology to local schools and universities helping to gain feedback from prospective students and their parents.  Touch-Screen surveys are the fastest data collection methodology on the market today.  They are direct and are not only for the tech savvy user.  “Our technology has more advantages than taking a typical paper survey.  It has the ability to find out what your prospects are looking for in a school/university, educates the students and parents on the school, and helps enhance the overall campus visit experience” adds Nicholas Jockel, President of Turning Edge Solutions.  The surveys are engaging and interactive, therefore attracting a higher response rate than other methods commonly used in the market today.   Methods like paper and web surveys have an average response rate of 30%, in comparison to touch screen administered surveys having response rates as high as 90%.  According to Jockel, the average cost for monthly evaluations is only $395.00.

According to CNN Money the total cost of going to a private four-year college rose 4.8% for the 2008-09 academic years. With the average time to complete a 4 year Bachelor’s degree now increasing to 6 years, many schools/universities should be taking a more proactive approach towards prospective students and parents.   Being able to resolve issues quickly is crucial to make a lasting first impression and build relationships with your prospective families at this early stage of the campus tour.

By using touch screen surveys, you are able to gather more critical data at a higher response rate with the fastest data collection methodology currently on the market.  Try the services to see for yourself how your campus tour can benefit from the dependable research services of Turning Edge Solutions.

Turning Edge Solutions will be attending the Pittsburgh Human Resources Associaton (PHRA) annual conference and exhibition on October 15-16th at the David L. Lawrence Convention Center.  The surveys will be conducted through touch screen computers capturing the feedback of both exhibitors and attendees at the point of experience ultimately gaining more vital information. This type of surveying is helpful to the association in planning future events.

Turning Edge Solutions sets forth an unprecedented 30 day client satisfaction guarantee. The guarantee is based on the promotion of client satisfaction via long-term business relationships.  There is no risk involved, if you are not happy with our services provided after 30 days you will receive a full refund no questions asked.  That is how confident we are with our business.

We guarantee our clients are receiving the best services available in the market of touch screen surveys. This guarantee gives companies a risk free opportunity to gain loyal customers by assessing customer feedback through the use of touch screen surveys.

Now entering automobile dealerships nationwide, our Opod touch screen survey system is changing the way customer service is measured. Through the utilization of touch screen computers, dealerships can gather information at the time of service.

Why is this important:

1. It is a proactive approach that will decrease costly issues before they occur.

2. By using our instant alert system employees will be reading the mind of customers through a text message that
identifies customer issues at the time of occurrence.

3. It creates employee accountability through individual performance scores.

Is your dealership willing to take an openly critical looks at its weaknesses with the end goal of becoming stronger?

Turning Edge Solutions announces two new features for its Opod system that may be used in a number of industries. Our first new feature can send “Instant Alerts” by text message for any unsatisfied responses from customer about their services. Unsatisfied responses to a question or combination of responses will automatically trigger an instant alert within 5 seconds of the customer answering sending you a notification with the details of the problem. This is vital to your business because in many cases you are able to resolve the issue before they leave potentially gaining more loyal customers.

The second feature is “On Demand Alerts.” These alerts can still allow managers to address a problem area before more customers are affected. They receive an instant email upon completion of a survey. The Opod system will let them know that there was an unsatisfied customer with further details in order to resolve the problem quickly and efficiently. Further details are available by contacting Turning Edge Solutions at (888) 320-2626.